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Q. How much does it cost ot have a service techniciancome to my house? A. To dispatch a service technicianwho will provide an estimate, the cost is $59.95. Q. Does the $59.95 go toward the repair? A. No. It does not. Q. Can you give me a rough idea over the phone of what it might cost to fix my TV? A. No. Unfortunately, our technicians are unable to diagnose a TV without having looked at it first. Q. Can my TV be fixed in my home? A. Not usually. An exception would be if it's a simple fix like changing settings; all repairs that involve labor must be done in our factory authorized repair shop. Q. When the installation crew is at my home and presents me with options concerning taking my TV to their shop for repair, can I think about whether or not I would like the TV fixed and call back after they have left? A. Yes. But, keep in mind that you will be charged another trip charge to have our technicians roll another truck to your home to pick up the TV. Q. If I don't get the TV fixed, will the service crew haul the TV away? A. No. We do not provide that service. Q. What can I do with the TV if I do not want it repaired? A. If you are able to transport it to our shop, we will dispose of it properly for you at no charge. Q. Do you provide a loaner TV if our TV goes into your shop for repair? A. No. We do make exceptionsin extreme circumstances however. Q. Do you buy used TV's to use for spare parts? A. No. Q. If I get a service call and do not get the TV repaired, will the trip charge go toward delivery of a new set? A. Yes, it will. Q. How much does it cost to have my TV cleaned? A. Trip charge to pick it up = $59.95 and the cost of labor = $90.00 for a total of $149.95. Q. Do you service Projectors/DVDplayers/VCR's/Washers/Dryers ect? A. No. We only repair televisions Q. Do you sell parts? A. The only parts we sell are lamps for DLP/LCD projection TV's and we also sell remotes. |
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